FAQ's

I create handcrafted wood and resin items including home décor, gifts, games, and more. Each piece is one-of-a-kind or made in small batches, therefore no two are ever exactly the same.

Yes! I often make personalized or custom pieces. Just contact me through the site or social media to discuss your idea and get a quote.

Most ready-made items ship within 2–5 business days. Custom or made-to-order items may take longer depending on the project.

Yes, local pickup or delivery options are available in the Brockville to Smiths Falls area. You’ll see these choices at checkout if you’re nearby.

I accept major credit/debit cards, E-transfer, Paypal, cash (for local sales) and cheques. You will be shown multiple payment options at checkout. You can even pay in installments using Afterpay by selecting to pay by credit card.

Practically every piece is handmade by me in my workshop, other than the obvious, like materials and supplies to make the products. I even mill some of my own lumber from logs. I use quality hardwoods, food-safe finishes, and professional-grade resin.

Absolutely. Many products can be customized with your preferred resin color or wood species—just contact me before ordering.

Because each piece is handcrafted, small variations in color, grain, or resin swirl are normal. That’s part of what makes each one unique!

Wipe with a damp cloth and avoid harsh cleaners. Keep wood items out of extreme heat or moisture. Keep resin items out of heat and direct sunlight. Resin isn't the same as plastics used by manufacturers. Resin surfaces can be buffed gently if needed. Scouring pads will scratch resin.

Wood serving boards, trays, and similar items are finished with food-safe oil, or unfinished, and safe for direct food contact. Resin boards are finished with food-safe resin, and are considered food safe once fully cured (30 days), but are still not recommended for direct food contact.

No, you can check out as a guest. However, creating an account lets you track orders, save your info, and access future discounts.

Click “Forgot Password” on the login page to reset it through your email.

Log into your account and go to your profile to make updates before placing your next order.

Yes. Once you log in, go to Order History to view your previous purchases.

If your order hasn’t shipped or started production, I can usually make changes. Contact me as soon as possible to check.

I sure do. You can order something and have it delivered to a different address for no additional charge. You can also get the product(s) wrapped in appropriate wrapping paper, and even include a card, for a small additional fee. You can choose this option when ordering.

You can even order gift cards and prepaid cards here.

I restock popular pieces regularly. You can also contact me to request one made just for you.

Definitely. My store uses SSL encryption and a trusted payment processor to protect all transactions.

All orders ship from Athens, Ontario, Canada. ????????

Local is Eastern Ontario (Athens, ON Canada).

For local orders, I usually deliver in person, but you can choose to pick up your order, or have it sent by mail or courier service. Delivery time is affected by exact location, order total, and delivery fee.
Anywhere within a ~15 minute drive of County Rd 29, I deliver in person within 2-5 days at no charge, or choose express delivery and get your order delivered within 24 hours for a $5 charge.
Anywhere within a 2 hour drive, I deliver in person within 3-7 days for a small fee, or choose express delivery for a little extra, and get your order delivered within 48 hours. Delivery fee will be shown at checkout.

Yes, I ship to the U.S. and select international destinations. Shipping rates and times will vary by country. Some products aren’t worth shipping because of the size or weight. Some products even come with onsite installation or setup, and definitely have to be local. You will see the shipping options and costs at checkout and can decide then if it’s worth it.

Shipping is automatically calculated at checkout based on weight, size, and destination. There will usually be 2 or more shipping options you can choose from.

When placing an order, you will also be creating an account, if you don’t already have one. You can track your order right from your account. Once shipped, you’ll receive an email with your tracking number.

Please contact me within 48 hours with photos so I can help replace or resolve the issue quickly.

Yes, local pickup in the Brockville to Smiths Falls area is available by appointment. Choose “Local Pickup” at checkout.