Return & Refund Policy
Thanks for shopping at Mike's Custom Creations (MCC). We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at MCC. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at MCC, you agree to the terms set forth below along with our Terms of Purchase Policy.
Guarantee
All products made by MCC include a 30 day no questions asked guarantee, and a lifetime guarantee against product defects.
Returns & Refunds
Custom made products have a restock charge. The amount depends on how "custom" the product was.
The finish, (paint, varnish, etc), doesn't count as custom.
For a 30 day no questions asked return, the receipt is required, so hold onto it.
For a product defects return, a receipt is needed for a refund, otherwise you can get an exchange or credit.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that MCC is not liable for damages that are caused to the items during transit or transportation.
We will review your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will proceed to issue a refund or credit of your purchase. Your refund may take a couple of days to process, but you will be notified when completed.
If you would like to return a product, contact me first.
Stock Complications
Sadly, there are times when we may not have the product(s) that you choose in stock, or we may run into complications with our inventory and quality check, or be unable to complete some orders in a reasonable time. In such cases, we may have to cancel your order, or part of it. You will be notified about it as soon as we know, and told about any possible alternatives, including extended wait times. If you have paid for your order and request a refund, you will be refunded within 1 business day of the request.
Shipping
MCC is responsible for return shipping costs. Every returning shipping is paid by MCC, even if the item didn’t have free shipping in the first place.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via this Link: customer-service
Updated at 2025-05-01